Terms and Conditions
Please read the following Terms and Conditions carefully, as they incorporate the basis upon which bookings are accepted by Freestyle Holidays.
This web site may contain links to, or frame web sites of third parties (“external sites”). Freestyle Holidays is not required to maintain or update the links. Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by Freestyle Holidays of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this web site. Freestyle Holidays makes no warranties and accepts no liability in relation to material contained on external sites. Freestyle Holidays is not liable if interference with or damage to your computer systems occurs in connection with use of this web site or an external site. You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.
Deposits and Final Payments. A non-refundable deposit of $165 per person is required within 7 days of confirmation. The balance of payment where applicable is payable no later than 30 days prior to departure, or in some instances earlier, when special supplier/airfare conditions apply. Should the deposit or balance of payment not be received by the due date, we reserve the right to cancel all reservations. All bookings are subject to availability at the time of booking.
Overnight or Touring in Asia. The balance of payment for extended tours is required no later than 30 days prior to departure. Bookings made within 30 days are subject to strict requirements and full payment. Strict cancellation fees apply. Minimum passenger numbers are required on tours. All itineraries, schedules and inclusions of the tour are correct at time of print but subject to change or alteration at anytime without notice. Minimum 2 nights to be booked in China for independent bookings.
Festivals and Events. Seasonal surcharges may apply throughout the year for special events, festivals or conferences, which may alter the price indicated within the brochure. Prices will be finalized and confirmed at time of booking and may be updated throughout the year as Freestyle Holidays is advised.
Asia Star Cruise Bookings. After the non-refundable deposit of $165 per person has been paid, the balance of payment is payable no later than 45 days prior to departure for any bookings containing a cruise. Cruise bookings inside 45 days are subject to strict requirements and full payment. Strict amendment and cancellation fees apply to ALL cruise bookings, in addition to Freestyle Holidays’ amendment and cancellation fees. All itineraries and inclusions of the cruise are correct at time of print but subject to change or withdrawal without prior notice. Passport details are mandatory at time of booking.
Goods and Services Tax (GST). All prices are inclusive of Australian GST where applicable.
Price Guarantee. The price of your holiday is only guaranteed once full payment is received.
Credit Card Payments. All payment transactions will incur an additional fee if paid by credit card. This fee is dependent on the type of credit card and transaction amount, and is non-refundable. Details are available on application (at time of booking).
Late Booking Acceptance. Subject to availability and approval, late bookings made within 30 days of departure (and Bali Villa/House bookings made within 45 days of departure) will only be accepted if full payment is received by Freestyle Holidays at the time of reservation. Additional courier services may be needed to process late bookings, for which a non-refundable $25 per service fee applies and will be added to the package price. Should the booking require a call-out, an additional non-refundable fee of $25 per call applies.
Bali Villa/House Bookings. An additional non-refundable deposit of 50% of the accommodation cost is required within 7 days of booking. If the deposit is not received within 7 days, the villa/house may cancel the booking without notice. Final payment is required at least 45 days prior to arrival. Strict cancellation fees do apply.
Airfare. Holiday package airfares are based on the use of Special Inclusive Tour Airfares and special conditions may apply. Some airfares have limited availability and validity, or are required to be booked and paid for in full, by a certain date and/or prior to 30 days, for your travel. Airfare cancellation charges are additional and are governed as per current air traffic rules and regulations. For applicable airfare prices, conditions and charges, please check with your travel agent or Freestyle Holidays at time of booking. Failure to meet these requirements may result in a cancellation of the airline booking.
Amendments. An amendment of your travel booking may incur amendment fees. Amendments will incur a non-refundable fee of $25 per amendment. An amendment to a booking may also incur cancellation fees from suppliers. If a reissue of travel documents (including airline tickets) is required after the original travel documents have been issued, a non-refundable fee of $25 per international booking will be charged, in addition to any charges, courier fees and/or amendment fees levied by the suppliers such as airlines, hotels or ground operators.
Cancellations and Refunds. Fees will be charged if you cancel or terminate your booking. The fees include the non-refundable deposit plus all fees levied by suppliers such as hotels, airlines and ground operators, up to 100% of the holiday price. The non-issuance of an invoice or the non-payment of a deposit will not exempt passengers from these cancellation and administrative penalties. Reinstated bookings will be considered as new bookings, therefore normal fees and charges apply accordingly. There will be no refund after travel has commenced or for any unused inclusions such as accommodation, transfers, meals or tours.
USA Coach Tours. Cancellations 15-30 days prior to departure equals 50%. Cancellations made 15 days or less prior to departure: Loss of deposit and up to 100% of total package price.
Land Only Service Fee. A non-refundable service fee of $25 per international booking may be applied to international land only arrangements with a minimum of 4 nights or $500 value, where the airfare has not been purchased through Freestyle Holidays.
Passport, Visas and Health. All international passengers require a machine readable passport, and it is the responsibility of each passenger to have a passport and appropriate Visas valid for the entire duration of their trip. Many countries require that passports are valid for a minimum of 6 months after date of re-entry to Australia. Passengers should check with embassies or consulates of the countries in which they intend to transit or travel from, for any entry or exit visa requirements. It is essential to ensure that your travel consultant advises Freestyle Holidays passport details of all passengers travelling and an Australian telephone number or address where you can be reached prior to departure from Australia. We recommend that you check the Australian Department of Foreign Affairs and Trade website www.dfat.gov.au prior to booking any travel arrangements, for the most up to date travel information. Some vaccinations may be recommended some period in advance of traveling. Please contact your local doctor who will advise you of these requirements as well as any international restrictions regarding travelling with prescribed medicines. USA, Hawaii: All passengers entering the United States from Australia will be required to enroll in the US-VISIT program. This involves having index fingers digitally scanned and a photograph taken upon entering the U.S. Fiji: Please note, the supply of Alcoholic Beverages to persons under the age of 21years (Minor) is strictly prohibited in Fiji. Documentation of identification is required, including driver’s license, passport or identification issued by an education institution, which contains a photograph and date of birth.
USA: New Orleans accommodation. Once accommodation over “Special Event Days” is confirmed and full payment has been received, the accommodation is non-refundable.
Canada: Independent & Aurora Borealis. Cancellations made 61 days or more prior to departure incur a $110 fee per person. Cancellations made between 60-31 days prior to departure will be charged 50% plus GST per person on total package price. Cancellations made 30 days or less prior to departure will not be refunded.
USA/Canada: Home on the Range Western Experience Tour & Fly/Drive. An additional deposit of $550 per person is required at time of reservations. Full payment is due by 60 days prior to departure. Cancellations 60 days or more to departure: loss of full deposit. Cancellations 59 days or less to departure: loss of deposit and up to 100% of price.
Canada: GST. Some Canada prices reflect the GST rebate and no further rebate is available.USA/Canada: Railtours. Cancellations 61 days or more prior to departure incurs a fee of $110 per person. Cancellations between 50-45 days prior to departure incur a $450 fee per person. Cancellations made inside 45 days will not be refunded. All bookings will be granted a 7 day grace period before the above cancellation penalties are in effect. For bookings made 30 days prior to departure, the grace period is not permitted. Changes made 62 days or more prior to departure will be subject to a AUD$30 administration fee. Any changes made within 61 days of departure, including name or date changes, is considered a cancellation and full cancellation penalties apply.
Baggage. Passengers are entitled to carry onboard one piece of cabin baggage. Please note security conditions for onboard baggage apply – please check with your travel agent or visit www.dotars.gov.au for updated security information. Passengers are also entitled to check in one piece of baggage. Please note size and weight restrictions apply for carry on and check in baggage. Any excess baggage charges are the passenger’s responsibility. On domestic flights, inter-island seaplane flights, cruises or ferries, greater baggage restrictions may apply and passengers should check at time of booking. Freestyle Holidays cannot be held responsible for excess baggage charges or baggage unable to be carried due to restrictions.
Accommodation. The hotels/resorts in this brochure are selected by Freestyle Holidays and are based on current hotel information and guides. This information is subject to alteration without notification. Maps and photographs are based on itineraries planned at the time of publication of this brochure and for operation reasons may not reflect the routing of your holiday. Hotel room photographs may not be specific to the actual room type featured in the itinerary. Specific bedding configuration cannot be guaranteed. Room rate includes existing bedding in room only. Any extra bedding may incur an additional cost. Persons travelling alone are required to pay the single room rate. An adult must accompany persons under the age of 18. Children travelling without both parents may require special documentation. Check in/check out times vary at each hotel. In Asia, triple share accommodation is normally configured with a double or twin beds plus a rollaway for the third person. Room maximum for second child applies to two children sharing the same room with two adults, only ONE rollaway bed will be provided. If, for any reason Freestyle Holidays is unable to provide accommodation as booked and confirmed, alternative hotels may be substituted and passengers informed accordingly. Cost of government taxes and services charges on accommodation/hotel services provided in the itinerary is included.
Not Included in Tour Cost. Airfares, fuel surcharges, taxes, levies and charges. Any taxes imposed directly by third parties, passport and visa processing costs, where necessary. Meals unless otherwise stated as included, any additional bedding, beverages, gratuities, travel insurance, excess baggage charges, communication costs, laundry, taxis and any other items of a personal nature. Bali: A Visa-On-Arrival of USD25 per person is payable on arrival in Bali.
Travel Insurance. We strongly recommend that, at the time of booking, you purchase a comprehensive travel insurance policy of your choice. We recommend that the policy include against loss of deposit, loss of money and loss or damage to personal baggage and appropriate medical coverage.
Customer Comments. Should be lodged in writing with supporting documentation to your Travel Agent or Freestyle Holidays within 30 days of return to Australia.
Responsibility Clauses. Freestyle Holidays is operated by Pinpoint Travel Group Pty Ltd. Pinpoint Travel Group (‘the Company’) acts only as an agent for those who provide the accommodation, transportation and other services connected with the tour or holiday. All exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets issued by the Company are subject to any and all tariffs, terms and conditions under which these services are provided by the contractor. Neither the Company, nor any persons or agent assisting it, shall be liable for any death, loss, injury, accident damage to person or property (including baggage) or delay which may occur during a tour or holiday, howsoever arising out of or in connection with any such accommodation, cruise, transportation or other services. Every person participating in a tour or holiday organised by the Company, shall be regarded in every aspect as carrying his own risk with respect to loss or injury to person or property (including baggage) during the tour or holiday. The Company does not accept responsibility for losses or expenses, whether arising directly, accidentally, or consequentially, due to detention, delay, sickness, weather, strikes, wars, acts of terrorism, hostilities, civil disturbances, quarantine, break downs in machinery or equipment, acts of government or other authorities, acts of God, improper or insufficient passports, visas or other documents or from any causes beyond its control. The Company reserves the right to alter or substitute routes, timetables, itineraries, schedules, carriers and accommodation. And further reserves the right to cancel or withdraw the tour or holiday organised by it and to decline to accept any person on any such holiday or tour. By the issue and acceptance of exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets, the tour member shall be deemed to have agreed to the foregoing.
Programs, prices, services and conditions are based on the situation applicable at the time of issue, but prices are subject to change without notice having regard to unforeseen circumstances including foreign exchange fluctuations, airline fuel surcharges and increase in airline operating costs. By the issue and acceptance of exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets, the tour member shall be deemed to have agreed to the foregoing. Although no effort will be spared to provide the requested services, the Company act only as an agent for transportation companies, hotels, cruise, car & tour operators, and all other contractors. The Company will therefore have to disclaim responsibility for any loss, damage, accidents, change of schedules, or other irregularities caused or arising from circumstances beyond their control. The Company also reserves the right to change the itinerary with or without notification if found in the best interest of all concerned. These terms and conditions do not apply so as to limit, exclude or extinguish any right of a passenger where to limit, exclude or extinguish such a right would be void or contrary to law.
Freestyle Holidays
Somerset Mews 9/5 Rosebery Place Balmain, NSW 2041 Australia
Phone: 1300 880 268E-mail: to contact us via email.
Operated by Pinpoint Travel Group Pty Ltd. Lic No 2TA002974 ABN 70 003 745 999
For updated travel information visit www.smartraveller.gov.au
